Frequently asked questions
Make a Booking
Can I bring my dog?
Unfortunately, your four legged friend can’t stay at Railway House.
What time is check in and check out?
Standard check-in is from 3pm and checkout is by 10:30am. We’ll send your self-check-in instructions before arrival. Early check-in may be available by prior arrangement and is charged at £20 per additional hour.
Can I arrange a later check out?
Late checkout may be available by prior arrangement and is charged at £20 per additional hour after 10:30am. Please contact us in advance so we can confirm availability.
Facilities
Can I park my car at Railway House?
Yes. Railway House has free, private gated parking for guests. An electric vehicle charging point is also available.
Do you have lift access?
Railway House does not have a lift. Platform 1 is on the ground level. Platforms 2, 2B and 3 span the ground and lower-ground levels; Platform 3B is on the ground floor; Platforms 4, 5 and 6 are on the first floor; and Platforms 7 and 8 are on the second floor. Please contact us before booking if stairs or accessibility are a concern.
What sort of cooking facilities are available in my apartment?
Each apartment has a fully equipped kitchen with a hob, oven, toaster, kettle and coffee machine. The drawers and cupboards contain the cookware, utensils and tableware needed to prepare meals.
Do you have laundry facilities?
Each apartment has its own washer-dryer and ironing facilities.
Do you have a restaurant?
There is no in-house restaurant, but every apartment has a fully equipped kitchen. York city centre also has a wide range of restaurants, cafés and takeaways nearby.
